TermS of Services

give voucherS
An ideal present, gift vouchers are available in exchange for any treatment, full or half-day programmes, exchangeable at Orchid Thai Spa. Gift vouchers are not refundable and must be presented at the time of treatment.

On arrival
In-house guests are advised to arrive at least 10 minutes before their appointment. On arrival guests can change their shoes to the spa slippers provided If you arrive late for the appointment, the duration of your treatment might be affected due to bookings afterwards.

paymentS
All treatments must be prepaid before the service can be carried out. Online reservations can be made via our site, and payment is taken on arrival using your credit or debit card. We accept cash.

medical condiTionS
If you have undergone any surgery within the past 6 months, suffer from any medical condition or are pregnant please advise us at the time of booking and immediately before your treatment. Our therapists will guide you to ensure that your experience suits and compliments your physical condition.

cancellationS
Please allow 24 hours notice of cancellation for your treatment.